At Bed Bugs Limited, we are committed to providing high-quality products and a smooth customer experience. This Return & Refund Policy outlines the conditions under which customers may request a return or refund for physical products purchased through our website or ClickBank.
1. Return Address
All returns must be sent to the following address:
Customer Returns Department
Bed Bugs Limited
12 Hermitage Lane
London
SE25 5HH
United Kingdom
Please ensure the package is addressed correctly to avoid delays.
2. Return Conditions
To qualify for a return and refund, customers must follow these conditions:
a. Items to Be Returned
All items included in the original order must be returned. Partial returns are not accepted.
b. Unopened Items Only
Due to the nature of the product, only unopened and unused Bed Bug Passive Monitors may be returned.
Returns for opened or used products cannot be accepted.
c. Non-Refundable Situations
A refund will not be granted if:
The product has been opened
The product has been used
Any item from the pack is missing
The customer returns the item without obtaining an RMA number
3. Return Authorization (RMA Required)
Before returning any product, customers must contact us to request a Return Merchandise Authorization (RMA) number.
This allows us to:
Verify the order
Confirm eligibility
Provide return instructions
Track the return process
Returns sent without an RMA number may be refused or delayed.
To request an RMA, please contact:
Email: info@bed-bugs.co.uk
Phone: 0207 720 6468
Hours: Monday–Friday, 9am–5pm (UK Time)
4. Refund Window
Customers may request a return or refund within 60 days of receiving their order.
Requests made after 60 days are not eligible for a refund.
5. Return Shipping Costs
All return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service to ensure the product arrives safely at our returns department.
6. Refund Processing
Once your return is received and inspected:
If approved, refunds are issued to the original payment method.
Refunds typically appear within 3–7 working days, depending on your bank or payment provider.
If the product is opened, used, damaged, or missing items, the refund will be denied.
7. Replacement or Exchange for Defective Items
If a product arrives damaged or defective, we will provide a replacement or exchange at no additional cost.
Please contact us within 7 working days of delivery with:
Order number
Photos showing the defect or damage
8. Shipping Regions
We currently ship to the following countries and regions:
United Kingdom (UK)
European Union (EU)
United States (USA)
Australia
Norway
Iceland
Liechtenstein
Switzerland
9. Dispatch Schedule
Orders are dispatched Monday to Friday only.
Orders placed on weekends or UK public holidays will be processed on the next working day.
10. Tracking Information
We ship all orders using tracked services:
Royal Mail Tracked 24 (UK)
Royal Mail International Tracked (International)
A tracking number will be emailed to customers within 24 hours of dispatch, as required by ClickBank.
11. Contact Information
For return requests, RMA numbers, or any questions, please contact:
Bed Bugs Limited
Email: info@bed-bugs.co.uk